#FridayThink LIVE

We’re kicking off our first #FridayThink with a LIVE event.

#FridayThink LIVE will feature a mix of expert speakers and discussions and enable you to:

• Hear from and question leaders on customer experience.
• Pick up good practice and innovative techniques for improving customer loyalty and employee engagement.
• Share new ideas and network with like-minded business people.

Our latest #FridayThink LIVE had a Net Promoter Score of +67 and delegates commented:

“Some fantastically well delivered presentations providing valuable insight into successful customer experience in industry. A very well organised event.”

“The presentations were fast paced, highly relevant and provided valuable insights and takeaways that can be immediately applied within our business. An informative and highly enjoyable morning.”

“Friday was my first experience of Friday Think Live and I found the event very interesting and would be interested to experience further events.”

This free event, chaired by Richard Beevers, offers a great opportunity to learn about all things customer experience.

Chair 

Richard Beevers, Director, Customer Plus

Richard is one of the UK’s leading consultants and speakers on customer experience, strategic marketing and leadership with over 35 years’ experience. Richard’s high energy style is grounded in best practice and packed with examples of both ‘how to do it’ and what to avoid. Richard is a Fellow of the Chartered Institute of Marketing, a Member of the Market Research Society and a Certified Management Consultant.

Upgrading your customer service

Ted Stone, CEO, Customer First UK

As an American expat living in the UK for the past 15 years, Ted has emerged as a leading speaker and consultant in customer experience. Ted combines his extensive management track record and natural service ethos to give his audience a unique understanding of the relationship between an organisation and its customers.

Prior to leading Customer First UK, Ted held senior management positions with blue chip companies on both sides of the Atlantic. From Las Vegas to London, he has led organisations on the critical journey from customer reactive to customer centric.

Delivering an authentic customer experience – the case for well-being strategies in the workplace.

Wendy McCristal, Director, The Mental Wealth Company

Wendy will bring her own experiences of stress and burnout to set out the business case for developing robust well-being strategies for your business. She will show how we can support our staff to deal with all aspects of life, so they are best placed to deliver a great customer experience. Wendy has worked in rail and off-highway operations, engineering and assurance for 20 years, and now supports businesses to develop resilient staff who thrive at work.

Internal Engagement – The potent fuel capable of powering better customer experiences

Andy Goram, formerly Marketing Director, Gala Bingo

Companies leading in customer experience typically have 1.5 times as many engaged employees as those companies lagging behind. Andy will make the case for linking the employee and the company to a common purpose. By bringing meaning to everyday work and a closer connection to customers, better and more consistent experiences are delivered. Andy has 25 years’ experience working between marketing, HR & operations in companies across the hospitality, leisure, retail and gaming sectors.

Get your FREE ticket now! http://www.eventbrite.co.uk/e/73944416741