“The Customer Plus team has been invaluable in supporting the MET's property transformation. They are professional, effective and flexible and have delivered some of the best training I've ever received." DCI Nick Fallowfield

Large scale change and communication programme.

The Client:

The Metropolitan Police Service is a law enforcement agency with the mission of keeping London safe for everyone.

Key Benefits:

  • A reliable assessment of stakeholders was made
  • A communications plan was developed
  • Officers and staff were upskilled to deliver the change programme

The Challenge:

Designing and building an estate which is fit for the purpose of achieving its mission and vision. Delivering its operational and internal priorities through the roll out of Smarter Working. The programme touches all 44,000 people working for the MET. It is fundamental in delivering the new Model of policing for London over the next 5 years, optimising the MET Estate.

The Work:

Customer Plus devised and delivered….

  • Stakeholder analysis of teams impacted across MET estates
  • The delivery of awareness activities and the execution of the communications plan
  • Delivery of training sessions to upskill officers and staff with the changing landscape
  • Delivery of internal video projects featuring high-profile officials

The Results:

From the insight gained, the MET were able to:

  • Transition their working practices and culture impacting 44,000 staff and officers
  • Ensure project goals are met and executed
  • Deliver an integrated approach to project delivery
  • Improve long term relationship building with key stakeholders
  • Improve internal engagement