Speakers and facilitators: inspire your audience | Customer Plus – The award-winning customer experience consultancy

Inspire your audience
Inspire your audience

Speakers and facilitators

Bringing your audience together gives you a powerful opportunity to deliver your key messaging and give it a sense of occasion and energy.

And to really get your audience interested in your message you need a powerful performance from your main speaker.

Professional performance speaker – Richard Beevers

Richard Beevers is an experienced conference speaker covering the areas of:

  • Customer experience
  • Marketing
  • Leadership and staff engagement

Richard’s high energy style, while humorous, is grounded in best practice and packed with examples of both ‘how to do it’ and ‘how not to do it’.

Here are some of the events Richard has addressed recently:

Public Conferences

  • Body Shop International
  • Chartered Institute of Housing
  • Digital Birmingham
  • Institute of Consulting
  • National Housing Federation
  • Satmetrix NPS
  • Sight Care
  • Top 100 Automotive Dealers

Private Conferences

  • Capita
  • Cushman Wakefield
  • Direct Line Insurance
  • East Midlands Trains
  • Ericsson
  • Lloyds Bank
  • Ford Retail
  • Scania


Educate your employees on the customer experience – what makes a great experience, what doesn’t, and why it matters

Inspire your employees to see how they can contribute to the success of your organisation by living the brand

Bring your leaders or middle management together to discuss your business priorities and set the agenda within your organisation

Talk to us

Whether you’re in the early planning stages or looking to refine your approach we’re more than happy to talk it through with you and share our expertise.

Fill in your details below and a member of the team will be in touch.

Who we work with

20,000 nominations for customer service excellence

Driving a consistent service culture for TrustFord so that every customer’s experience was a great one, supporting 8% sales growth during the recession...

19% increase in NPS driven by employee engagement

Delivering a strategic vision and internal communications strategy for rail engineering consultancy that drove NPS from +41 to +60 and employee NPS from +22 to +38...

£100,000,000 savings through successful culture change

Engaging 55,000 staff for Birmingham City Council, Europe’s largest local authority, to deliver a radical culture change and year-on-year revenue savings...