Strategy: deliver a better customer experience | Customer Plus – The award-winning customer experience consultancy

Deliver a better customer experience
Deliver a better customer experience


Great customer experiences start from inside the organisation. Engaged, motivated and customer focused employees are proven to improve the customer experience and in turn business performance.

And at the centre of developing a great customer experience is the leadership team.

Leading on customer experience excellence

Utilising best practice and recognised metrics Customer Plus works with management teams to benchmark the current level of customer satisfaction.

Using this measurement to identify where your organisation is now, Customer Plus will facilitate workshops with your management team to define your customer experience proposition to improve business performance.

Create a customer experience strategy to deliver

Customer Plus will utilise this information to create a realistic and implementable customer experience strategy for your organisation.

If you’re looking to invigorate your organisation with new ideas and best practice we can help you formulate your vision and values, and create a strategic plan to deliver your organisational outcomes.


Assessment of the opportunities and challenges of your customer experience including HR, leadership, marketing and operations

Prioritised recommendations founded on insight to enhance the customer experience and improve business performance

Experienced facilitators work with you and your team to assist in the identification of strategic goals and next steps

Talk to us

Whether you’re in the early planning stages or looking to refine your approach we’re more than happy to talk it through with you and share our expertise.

Fill in your details below and a member of the team will be in touch.

Who we work with

20,000 nominations for customer service excellence

Driving a consistent service culture for TrustFord so that every customer’s experience was a great one, supporting 8% sales growth during the recession...

19% increase in NPS driven by employee engagement

Delivering a strategic vision and internal communications strategy for rail engineering consultancy that drove NPS from +41 to +60 and employee NPS from +22 to +38...

£100,000,000 savings through successful culture change

Engaging 55,000 staff for Birmingham City Council, Europe’s largest local authority, to deliver a radical culture change and year-on-year revenue savings...