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January 2020

Skills Plus: Customer Experience Strategy

15 January, 2020 @ 9:30 am - 4:00 pm
Enterprise Centre, 67 Bridge Street
Derby, Derbyshire DE1 3LJ United Kingdom
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What is customer experience? Customer experience is the sum total of all the interactions between a customer and supplier. 80%…

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Skills Plus: Leadership Skills

29 January, 2020 @ 9:30 am - 4:00 pm
Enterprise Centre, 67 Bridge Street
Derby, Derbyshire DE1 3LJ United Kingdom
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What is leadership? Leadership can be defined as the capacity to influence people to achieve a common goal. When leadership…

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February 2020

Skills Plus: Marketing Strategy

19 February, 2020 @ 9:30 am - 4:00 pm
Enterprise Centre, 67 Bridge Street
Derby, Derbyshire DE1 3LJ United Kingdom
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What is marketing? Marketing is the science and art of exploring, creating, and delivering value to satisfy the needs of…

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March 2020

Skills Plus: Presentation Skills

5 March, 2020 @ 9:30 am - 4:00 pm
Enterprise Centre, 67 Bridge Street
Derby, Derbyshire DE1 3LJ United Kingdom
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Why are presentation skills important? Getting your message over confidently, consistently and concisely is more important than ever and 30%…

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