Progressive employers are more successful

‘Progressive employer’ is a new term finding its way into the HR phrase book. It describes a firm with innovative and effective approaches to staff engagement. Gallup’s 2016 analysis of 339 research studies across 230 organisations in 49 industries with employees in 73 countries shows progressive employment is the way to go.

The results, which cover 82,248 business units and 1,882,131 employees show that employee engagement is related positively to profitability and eight other measures of business performance, regardless of business size, sector and nationality. Business units in the top half of employee engagement double their chances of success and those at the 99th percentile have four times the success rate of those at the first percentile.

The message is simple. People really are the key to business success. And the so-called ‘Gallup 12’ offers a simple set of measures for managers to rate staff engagement.

Difficult as it may be to hear what your staff think about you, your fellow leaders and your workplace really need to know. And more importantly, you need to act on your knowledge.

Such a simple message deserves a simple question. Do you check and react to the temperature of your workforce on a regular basis?

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About Customer Plus

Customer Plus is an award-winning customer experience consultancy. Specialising in strategy, research, training and communications, we help our customers help their customers by delivering better experiences and in turn greater profitability for organisations.

We work with FTSE100 companies, SMEs, local and central government, social housing and other public sector organisations.

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