Customer Plus – The award-winning customer experience consultancy

Award-winning customer experience consultancy

  Specialising in strategy, research, training and communications,
  we help our customers help their customers by delivering better experiences,  
  which in turn drives financial and organisational performance.  

What would you like to do?

Who we work with

20,000 nominations for customer service excellence

Driving a consistent service culture for TrustFord so that every customer’s experience was a great one, supporting 8% sales growth during the recession...

19% increase in NPS driven by employee engagement

Delivering a strategic vision and internal communications strategy for rail engineering consultancy that drove NPS from +41 to +60 and employee NPS from +22 to +38...

£100,000,000 savings through successful culture change

Engaging 55,000 staff for Birmingham City Council, Europe’s largest local authority, to deliver a radical culture change and year-on-year revenue savings...