Learning & Development

Why is training in the workplace essential?

Training helps you leverage one of your most valuable assets – your employees. Making sure you employees are continually improving and are up to date with the latest industry knowledge will help your business grow. It can also significantly improve customer loyalty and retention.

What are the benefits of quality and regular training?

Moments are created during training where you can strongly reinforce your internal brand by demonstrating your values to your employees. Regular training gives you the opportunity to engage your people as they learn. It also encourages your staff to reach their potential which will keep them motivated and make them want to stay working for you – for longer!

How we do it at Customer Plus

Customer Plus specialises in designing bespoke courses to deliver your business goals. Planning a learning and development programme means understanding what you want to achieve to put the right programme in place to make sure you get there.

Brain friendly design

Learning is tailored to the requirements of your organisation, underpinned by theory and tried-and-tested methods. We design our courses to be practical, interactive, energising and varied. So your employees enjoy the course and retain positive associations of the course content and the learning process.

All activities encourage learning through self-discovery and challenging participants in a positive learning environment.

Our trainers are all accredited professionals who understand the importance of performance to educate and engage your employees.

Our Learning & Development services:

Learning design

Designing learning solutions to meet your organisational, team and employee needs

Mentoring and coaching

One-to-one confidential support to enable individuals to achieve high performance

Training workshops

High energy, high impact skills workshops, both in-house and public, in a range of business critical skills

How we engage with our clients

We listen

We start by listening to you to understand you, your business and your goals.

We propose

Our next step includes producing a professional and timely proposal, detailing exactly how we plan to execute our strategy to improve your customer experience.

We communicate

We will then assign one of our experienced consultants to be your first point of contact and to manage your project. We value face-to-face communication and so your introduction will be in person.

We cooperate

The outcomes you are looking for will determine the approach and strategy we use. Our work will help you understand how your business is perceived from your customer's eyes, what it should be like and why.

We deliver

We pride ourselves on our ability to build rapport, manage expectations and deliver results. You can expect professionalism, ease of doing business and excellent communication throughout our service.

We report

We will show you why and how improving your customer experience will improve your financial performance.

Looking to improve your CX?

Fill in our contact form below and a member of our team will be in touch as soon as possible to arrange your FREE consultation. Alternatively, please email care@customerplus.co.uk or call us on 01332 840422

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