Our vision
Great service is an everyday experience
Our purpose
To save the world from bad service
Our values
Change happens
We understand how the world works and we work hard to keep ahead of it
Human relations
We build honest, authentic relationships with our clients and each other
All things are possible
We have the attitude that says yes and figures out how
Imagination at work
We bring creative solutions to every project
Great expectations
We aim to deliver a great job in a great way, everytime
Standing on the shoulders of giants
We combine established good practice, new techniques and original thinking
Discover
Research and intelligence to understand our client's problems and opportunities.
Develop
Co-creation of plans to fit our clients' values and resources.
Deliver
Creative and effective implementation throughout the course of every project.
Richard Beevers
Tim Goodwin
Lawrence Johnson
Aireen Miah
Harey Vigneswaran
Jessica Flewitt
Aloysia Carnell
It starts at the top
Great customer experience begins at the top and requires the understanding and commitment of senior executives.
Inside out
Customer experience works inside out so start with employee engagement.
Emotional customers
Customers are emotional and how they are treated is at least as important to them as what they buy.
Resolve problems
The quality of customer experience should be monitored, and service problems should be recovered quickly and learned from.
How we engage with our clients
We listen
We start by listening to you to understand you, your business and your goals.
We propose
Our next step includes producing a professional and timely proposal, detailing exactly how we plan to execute our strategy to improve your customer experience.
We communicate
We will then assign one of our experienced consultants to be your first point of contact and to manage your project. We value face-to-face communication and so your introduction will be in person.
We cooperate
The outcomes you are looking for will determine the approach and strategy we use. Our work will help you understand how your business is perceived from your customer's eyes, what it should be like and why.
We deliver
We pride ourselves on our ability to build rapport, manage expectations and deliver results. You can expect professionalism, ease of doing business and excellent communication throughout our service.
We report
We will show you why and how improving your customer experience will improve your financial performance.
Looking to improve your CX?
Fill in our contact form below and a member of our team will be in touch as soon as possible to arrange your FREE consultation. Alternatively, please email care@customerplus.co.uk or call us on 01332 840422