Customer Plus: our story about customer experience

Our story

We believe the world doesn’t have to be difficult.

Good customer experiences should be every day, not every so often (if you’re lucky).  So we develop customer experience solutions for clients nationwide, ranging from simple surveys to gauge satisfaction levels through to multi-year behaviour and culture change programmes.   We’ve been doing it since 2006, working with large corporates, progressive SMEs, and ambitious public and social sector organisations to make a tangible difference to their employees’ and customers’ lives. We have grown year-on-year, working with people like you to make excellent customer service an everyday experience.

Our people

Richard Beevers

Hayley Walton

Jo Higton

Nancy Weir

Toni Williams

Holly Clarke

John White

Who we work with

20,000 nominations for customer service excellence

Driving a consistent service culture for TrustFord so that every customer’s experience was a great one, supporting 8% sales growth during the recession...

19% increase in NPS driven by employee engagement

Delivering a strategic vision and internal communications strategy for rail engineering consultancy that drove NPS from +41 to +60 and employee NPS from +22 to +38...

£100,000,000 savings through successful culture change

Engaging 55,000 staff for Birmingham City Council, Europe’s largest local authority, to deliver a radical culture change and year-on-year revenue savings...