Speaking & Facilitation


Why is conference and event speaking important?

Bringing your audience together gives you a powerful opportunity to deliver your message and create a sense of occasion and energy.

What are the benefits of a powerful speech?

Creating a sense of energy and occasion is a great way to get an important message across to a large number of people in an effectively. This could be explaining a new product or service, change in direction, to celebrate of success or even to welcome new staff. A powerful speech is also a great way to inspire and boost staff morale and motivation.

How we do it at Customer Plus

Whether you are looking for an expert conference speaker to deliver an import message to your audience or you are looking for guidance and support to deliver that message yourself, Customer Plus can help.

To really get your audience interested in your message you need a powerful performance.

Our CEO, Richard Beevers, is an experienced conference speaker covering the areas of:

  • Customer experience
  • Marketing
  • Leadership and staff engagement

Richard’s high energy style and humour, is grounded in best practice and packed with examples of both ‘how to do it’ and ‘what to avoid’.

Here are some of the events Richard has addressed:

  • Public Conferences
  • Body Shop International
  • Chartered Institute of Housing
  • Digital Birmingham
  • Institute of Consulting
  • National Housing Federation
  • Satmetrix NPS
  • Sight Care
  • Top 100 Automotive Dealers
  • Capita
  • Cushman Wakefield
  • Direct Line Insurance
  • East Midlands Trains
  • Ericsson
  • Lloyds Bank
  • Ford Retail

Our Speaking & Facilitation services:

Customer experience

Educate your employees on the customer experience - what makes a great experience, what doesn't, and why it matters

Living the brand

Inspire your employees to see how they can contribute to the success of your organisation by living the brand

Corporate facilitation

Bring your leaders or middle management together to discuss your business priorities and set the agenda within your organisation

How we engage with our clients

We listen

We start by listening to you to understand you, your business and your goals.

We propose

Our next step includes producing a professional and timely proposal, detailing exactly how we plan to execute our strategy to improve your customer experience.

We communicate

We will then assign one of our experienced consultants to be your first point of contact and to manage your project. We value face-to-face communication and so your introduction will be in person.

We cooperate

The outcomes you are looking for will determine the approach and strategy we use. Our work will help you understand how your business is perceived from your customer's eyes, what it should be like and why.

We deliver

We pride ourselves on our ability to build rapport, manage expectations and deliver results. You can expect professionalism, ease of doing business and excellent communication throughout our service.

We report

We will show you why and how improving your customer experience will improve your financial performance.

Looking to improve your CX?

Fill in our contact form below and a member of our team will be in touch as soon as possible to arrange your FREE consultation. Alternatively, please email [email protected] or call us on 01332 840422

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